If you are unable to reach your server, this guide will help you identify and resolve common network connectivity problems.
Initial Checks
- Verify you are using the correct IP address and port.
- Check the Circle City Servers status page or your email for maintenance notices.
- Test your local internet connection.
Test Connectivity
Run a ping test from your local machine:
ping your-server-ipTest a specific port using telnet or nc:
nc -vz your-server-ip 22Common Causes
- Firewall blocking traffic: Check server and network firewall rules.
- Wrong credentials: Verify username, password, and SSH/RDP port.
- Server offline: Try rebooting via your control panel.
- Local network issue: Try a different network or device.
Need Help?
If you still cannot connect, contact us through the Circle City Servers Support Portal with the output of any tests you ran.
