Troubleshooting Network Connectivity Issues

If you are unable to reach your server, this guide will help you identify and resolve common network connectivity problems.

Initial Checks

  • Verify you are using the correct IP address and port.
  • Check the Circle City Servers status page or your email for maintenance notices.
  • Test your local internet connection.

Test Connectivity

Run a ping test from your local machine:

ping your-server-ip

Test a specific port using telnet or nc:

nc -vz your-server-ip 22

Common Causes

  • Firewall blocking traffic: Check server and network firewall rules.
  • Wrong credentials: Verify username, password, and SSH/RDP port.
  • Server offline: Try rebooting via your control panel.
  • Local network issue: Try a different network or device.

Need Help?

If you still cannot connect, contact us through the Circle City Servers Support Portal with the output of any tests you ran.

  • network, troubleshooting
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