Base de Conhecimento

Secure Shell (SSH) is a protocol that allows you to securely connect to and manage your server from a remote location. This article will walk you through connecting to your server using PuTTY on Windows, Terminal on macOS, or a terminal on Linux.

Before You Begin

Make sure you have the following information ready. You can find these details in your Welcome Email or by logging into your Circle City Servers Client Area.

• Server IP address or hostname
• SSH port (usually 22 unless otherwise specified)
• Username (commonly root for Linux VPS/dedicated servers)
• Password or SSH key

Option 1: Windows — Using PuTTY

1. Download PuTTY from the official website: https://www.putty.org/
2. Open PuTTY.
3. In the Host Name (or IP address) field, enter your server's IP address or hostname.
4. Enter the Port (default is 22).
5. Make sure Connection type is set to SSH.
6. Click Open.
7. If prompted about a host key, click Accept or Yes.
8. When asked for your username, type it and press Enter. For root access, use root.
9. When prompted, type your password and press Enter. Note: The password will not be displayed on screen as you type.

Once authenticated, you will be connected to your server's command line.

Option 2: macOS — Using Terminal

1. Open Terminal from Applications > Utilities > Terminal, or search for it using Spotlight.
2. Type the following command, replacing username and your-server-ip with your actual details:

   ssh username@your-server-ip

3. If your server uses a custom SSH port, use the -p flag:

   ssh -p 2222 username@your-server-ip

4. Press Enter.
5. If prompted about host authenticity, type yes and press Enter.
6. Enter your password when prompted and press Enter.

You are now logged into your server via SSH.

Option 3: Linux — Using Terminal

1. Open your terminal emulator. On most distributions, you can press Ctrl + Alt + T or search for "Terminal" in your applications menu.
2. Type the following command, replacing username and your-server-ip with your actual details:

   ssh username@your-server-ip

3. If your SSH service runs on a custom port, include the port number:

   ssh -p 2222 username@your-server-ip

4. Press Enter.
5. If asked to confirm the host's identity, type yes and press Enter.
6. Enter your password when prompted and press Enter.

After successful authentication, you will have command-line access to your server.

Troubleshooting

• Connection timed out: Verify the server IP address and SSH port. Check that your firewall or network allows outbound SSH connections.
• Permission denied (password): Double-check your username and password. Make sure Caps Lock is off.
• Connection refused: SSH may not be running on the server, or the port may be blocked. Contact support if needed.
• Host key changed warning: This can happen after a server rebuild. Only continue if you recently reinstalled or migrated the server.

Need Help?

If you have trouble connecting, please open a support ticket through the Circle City Servers Support Portal and include any error messages you receive. Our team will be happy to assist you.